SHENZHENCLIRTECHNOLOGY LIMITED offers limited one (1) year warranty to most of our hardware products. The period of warranty will be effective from date of purchase. During this period, SHENZHEN CLIR TECHNOLOGY LIMITED will repair or replace components of the product without charge. This warranty does not cover any damage caused by abuse, accident, misuse, negligence, repair, disaster, modification, improper installation or testing.
During the warranty period all the costs of repair will be free charge. Meanwhile all the returned products will be upgraded with the newest firmware version except customer has a special requirement. SHENZHEN CLIR TECHNOLOGY LIMITED will reserve the rights for replacement parts once confronted obsolete or phased-out from our original manufacturer.
SHENZHEN CLIR TECHNOLOGY LIMITED will charge the costs of repair if the product is out-of-warranty. The customer assumes the responsibility for all delivery costs. The estimate of the charges will be prepared to customer before repair. The turnaround time “TAT” will be confirmed the data of repair after SHENZHEN CLIR TECHNOLOGY LIMITED gets the confirmation from the customer.
The following circumstances will be automatically excluded from warranty: If the product of warranty is expired.
If the product is subjected to misuse, abuse, negligence, unauthorized repair or modification (hardware, firmware).
If the product is subjected to electrical short circuits or transients, accident, fire, flood.
If the product is subjected to operating conditions (including atmospheric, temperature and humidity conditions) beyond of the acceptable conditions specified in the product’s instruction manual.
If original identification (trademark, serial number, model number) markings have been removed, defaced or altered.
The warranty does not include unauthorized sources of supply that fabricated into CLIR products.
NTF (No Trouble Found)
All returned products would not be charged for testing or labor cost if NTF (No Trouble Found) were found. No matter its out of warranty the products will be upgraded for free with the newest firmware version before shipment. Freight charges are not included.
Repair TAT (Turn Around Time)
Fourteen (14) days the product will be returned from the date of receipt. Or the date of repair will be confirmed from customer if the product is out of warranty. Twenty-one (21) days the product will be returned if the product includes subcontract from date of receipt. Or the date of repair will be confirmed from the customer if the product is out of warranty.
The customer has to confirm the packing is strong enough before shipment. If any damage or disfigurement was found during transportation, the warranty will not apply to the Product.
Customer shall be responsible for one-way freight when delivered to SHENZHEN CLIR TECHNOLOGY LIMITED if Product is in-warranty. SHENZHEN CLIR TECHNOLOGY LIMITED shall be responsible for one-way freight back when returned to customer if product is in-warranty. Besides, customer will bear all the costs for two-way freight if product is out of warranty.
The report of repair will be enclosed to customer with shipment. It will be figured the failure symptom, root cause, action and component price.